Frequently Asked Questions
Can I cancel my Subscription whenever i want?
Of course, you can change or cancel your plan at user board. If you have canceled your plan, you can still have use to your premium plan until next month.
Which payment methods do you accept?
Cards (Mastercard, Visa, Maestro, American Express, Discover, etc.) PayPal
Can i get my subscription invoice?
You can see all your invoices in the user dashboard. You can find the "Invoices" tab under your account page.
Can I get a refund?
You may request a refund for the current month if you request it within 2 hours of the transaction and only applies to the first payment we receive. We reserve the right to decline that request should you use our software within this time.
What will happen to my old credits when I upgrade or downgrade a subscription plan?
We add the remaining credits from your old plan to your active plan. You can use your credits until expired.
I want to use Ponarize but I am worried about the privacy of my data.
We are fully compatibility for EU General Data Protection Regulation (GDPR) standards. We don't share any our clients data with any third party, at any time. Never.